Question 1

How do I book an appointment online?

Accepted Answer

Choose Book Appointment from any page, then select your branch, department, doctor and a time that suits you. You will receive a confirmation with a tracking reference immediately.

Question 2

Do I need a referral to see a specialist?

Accepted Answer

No referral is required for most outpatient specialities. A referral letter is helpful if you have existing investigations for the doctor to review.

Question 3

What should I bring to my first visit?

Accepted Answer

Photo identification, your insurance card if applicable, a list of current medications and any previous test results or discharge summaries.

Question 4

Which insurance providers do you accept?

Accepted Answer

We work with more than twenty insurers for cashless treatment. See our Insurance Partners page for the current list, or call the insurance desk to confirm your plan.

Question 5

Can I get my lab reports online?

Accepted Answer

Yes. Reports are uploaded to your patient account as soon as they are verified, and you will receive a notification when they are ready.

Question 6

What are your visiting hours?

Accepted Answer

General ward visiting hours are 11:00-13:00 and 17:00-19:00 daily. Intensive care units have restricted visiting; please speak to the nurse in charge.

Question 7

Is the emergency department always open?

Accepted Answer

Yes, all three branches operate a 24/7 emergency department with consultant cover, imaging and an on-call surgical team.

Question 8

Do you offer fasting instructions for tests?

Accepted Answer

Tests that require fasting are marked clearly when you book. As a rule, fast for 10-12 hours with water permitted.

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